BIMA hires Former Capita MD as Head of Operations

Alastair Douglas has joined BIMA, the insurtech pioneer bringing microinsurance to underserved families in emerging markets, as Global Head of Operations.

Alastair’s background in telco, consulting, sales and back-office operations across several emerging markets will be key to managing BIMA’s rapid growth and scale across 14 countries worldwide. His operational experience will help BIMA to grow by improving customer experience and its financial performance. With 50 employees based between Stockholm and London, and over 3,500 sales agents in emerging markets across Latin America, Africa and Asia, the company is one of the fastest growing microinsurance providers globally.

Alastair was formerly a managing director at Capita, working for the international business process management and outsourcing company to introduce a new robotics business. Previously he held a number of senior positions at TalkTalk, as Head of Customer Experience and was responsible for the Fibre and Consumer businesses. Alastair is an expert in redesigning processes and implementing new technology to enable businesses to scale.

Gustaf Agartson, co-founder and CEO of BIMA, comments, “BIMA’s purpose is to protect the future of every family by unlocking the potential of mobile technology. Alastair’s experience driving innovation in some of the world’s largest businesses will accelerate our international scale and embed world-class talent at every level of the company. Alastair has brought an entrepreneurial spirit and passion for change to global corporates and I am delighted to bring his expertise to BIMA.”

Alastair will be working from BIMA’s London office with direct responsibility for operations across all BIMA’s markets. This will include leveraging customer experience to expand its footprint across Latin America, Africa and Asia. He will also be focused on improving efficiency throughout the business by redesigning it’s processes where necessary, including in call centres and back office functions.

Alastair Douglas, Head of Operations at BIMA, comments, “I am looking forward to joining BIMA as I have been looking to work in the insurtech industry for a company with a strong social purpose. BIMA’s extraordinary success story reflects a shift from developed economies to emerging markets as the key playing field for business innovation and growth, whilst serving underserved and unbanked consumers. I will be introducing new ideas to the business and making sure world-class talent is attracted to BIMA as it continues reaching underserved consumers in emerging markets around the world.”

BIMA currently has 24 million customers in 14 countries across emerging markets in Latin America, Africa, South and Southeast Asia.