How we bring our purpose to life

We challenge the status quo in emerging markets. We do what others said couldn’t be done. In a decade, we have changed the way emerging market consumers experience health solutions by unlocking the power of mobile technology.

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Serving the underserved

We focus on addressing the unique problems of underserved consumers in emerging markets. Over a decade ago, we created the concept of micro-insurance which could be bought over the mobile, using pre-paid balance, where there was nothing before.

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Experience

We make sure customers want BIMA MILVIK to be part of their lives by focusing on the entire customer experience and we replicate this across countries and continents.

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Integrated health and insurance

We create integrated health and insurances solutions and partner with leading financial services companies to offer accessible and affordable solutions for the underserved consumers.

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Unlocking mobile for health

By using mobile to deliver heath solutions we were able to scale rapidly and serve millions of ‘unreachable’ customers.

Our Customer Promise

Our customer promises represent the commitments we make to each and every customer. We use them as our compass to guide how we design, distribute, and deliver our health solutions.

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Simple

We design health solutions that are
easy for anyone, with a mobile phone, to use.

Trustworthy

We deliver a high-quality service to
our customers each and every time.

Affordable

We offer health solutions that are relevant,
affordable and good value for money.

Caring

We educate customers on our solutions and offer top quality care from all our doctors and agents.

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