How we bring our purpose to life
We challenge the status quo in emerging markets. We do what others said couldn’t be done. In a decade, we have changed the way emerging market consumers experience health solutions by unlocking the power of mobile technology.
Serving the underserved
Over a decade ago, we created the concept of micro-insurance which could be bought over the mobile, using pre-paid balance, where there was nothing before.
Experience
We make sure customers want BIMA MILVIK to be part of their lives by focusing on the entire customer experience and we replicate this across countries and continents.
Integrated health and insurance
We create integrated health and insurances solutions and partner with leading financial services companies to offer accessible and affordable solutions for the underserved consumers.
Unlocking mobile for health
By using mobile to deliver heath solutions we were able to scale rapidly and serve millions of ‘unreachable’ customers.
Our Customer Promise
Our customer promises represent the commitments we make to each and every customer. We use them as our compass to guide how we design, distribute, and deliver our health solutions.
Simple
We design health solutions that are
easy for anyone, with a mobile phone, to use.
Trustworthy
We deliver a high-quality service to
our customers each and every time.
Affordable
We offer health solutions that are relevant,
affordable and good value for money.
Caring
We educate customers on our solutions and offer top quality care from all our doctors and agents.